Return & Refund Policy

At Luna’s Boutique, we value your satisfaction and strive to offer curated, high-quality apparel that makes you feel confident and comfortable. If your order isn’t quite the right fit for your style journey, we are here to help.

Returns
We accept returns within 7 days from the date you receive your order. To be eligible for a return:

• Items must be in their original condition—unworn, unwashed, undamaged, and free of odors or makeup stains.

• All original tags must remain attached and intact.

• Items must be returned in their original packaging.

Non-Returnable Items
To maintain hygiene and product standards, certain items cannot be returned or refunded:

• Gift cards

• Final clearance or sale items

• Personalized or custom-made pieces

• Intimate apparel or bodysuits (if applicable)

Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately upon receipt at lunas0boutique@gmail.com. We will arrange for a prompt replacement or issue a full refund at no additional cost to you.

Return Shipping

• Customers are responsible for paying all return courier and shipping charges.

• Return shipping fees are non-refundable.

• We recommend using a traceable courier service, as Luna’s Boutique is not responsible for items lost or damaged in transit back to us.

Refund Process

1. Contact our customer support team to notify us of your return.

2. Package the item securely with tags attached and send it via your preferred courier service.

3. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

4. If approved, your refund will be processed to your original method of payment (via PayHere) within [5–7] business days. Please note that initial shipping charges are non-refundable and processing times may vary depending on your bank or payment provider.

Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us within 7 days of delivery. You will need to return the original item following the return procedure above and place a new order or pay the return courier fee for the replacement item.