Privacy Policy

At Luna’s Boutique, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase on our store.

Information We Collect

• Personal Identification Details: Name, email address, phone number, and delivery address collected voluntarily when you register, make a purchase, or contact customer support.

• Payment Data: Payment transactions are securely processed through our authorized payment gateway, PayHere. Luna’s Boutique does not store, process, or have access to your sensitive credit/debit card numbers or bank credentials.

• Browsing Data: IP addresses, browser types, and device information automatically gathered through cookies and tracking tools to optimize site performance.

How We Use Your Information

• To process, ship, and deliver your orders accurately.

• To communicate order updates, shipping notifications, and customer support responses.

• To improve our store inventory, site navigation, and user experience.

• To detect, prevent, and address fraudulent activities or technical issues.

Information Sharing & Disclosure
We respect your privacy and do not sell, rent, or trade your personal data. We only share necessary information with trusted service providers who help operate our business, including:

• Couriers & Logistics Partners: To deliver your orders to your address.

• Payment Gateways (PayHere): To process transactions securely under strict financial security protocols.

• Legal Compliance: When required by law, regulation, or valid legal process.

Data Security
We implement industry-standard encryption protocols and security measures to protect your personal information against unauthorized access, loss, or alteration.

Cookies
Our website uses standard cookies to maintain your shopping cart, remember user preferences, and analyze web traffic. You can choose to disable cookies through your web browser settings, though some features of the site may be affected.